Cancellation Policy

General, Tarot, & Single-session Coaching

When you book an appointment with me, that time is allotted for you —and ONLY you.  I do my best to arrive a few minutes early for your appointment. In return, I ask that you show up for your appointment on time.


In the event that you are unable to keep your scheduled appointment with me, please contact me as soon as possible. With at least 48 hours notice, you may reschedule your session with me with no penalty. Please contact me via email to rearrange a time. Cancellation of your appointment can result in a partial refund. Please refer to the table below.

More than 7 days notice = Full Refund

Less than 7 days notice = 50% Refund

Within 48 hours = No Refund

Note: No one is perfect and sometimes circumstances are out of your control (emergencies, etc.); therefore, I may make an exception to my policies on those rare occasions.

Coaching Plans 

When you purchase a coaching plan with me, we are entering into a service agreement that will span several weeks. Therefore, should you choose to end our coaching relationship prior to using all pre-paid sessions, the multiple discount becomes void; past sessions will be billed at the single-session rate ($75). You will be reimbursed for unused sessions at 50%. 
 
Should I choose to end our coaching relationship prior to using all pre-paid sessions, you will be reimbursed in full for unused sessions, at the multi-session rate.

 

Courses 

When you register for a course with Lamplighter, you are holding a spot in a limited class. If you wish to withdraw without penalty, you must contact me with three (3) weeks notice. If you withdraw within the three week leading up to the beginning of class, you will receive a 50% reimbursement. Should you withdraw once class has begun, no refund will be issued.

Terms of Service & Important Information

Coaching

These services are provided via Zoom, or in person where possible. Coaching (which is not advice, therapy, or counseling) may address specific spiritual practices, personal projects, career and business endeavours, or general conditions in your life. 

All information collected and discussed is intended only for the purpose of our sessions. It will not be shared with anyone except in the event of collaborations with other professionals (agreed upon by you) for the purpose of advancing your vision/goals. I promise to treat both you and your information with respect and the strictest confidence. 

I am not a psychotherapist, counselor, or mediator and therefore ask that you follow-up with the relevant specialist for concerns of this nature. You are under no obligation to follow my direction should you feel the need to deviate from the plan at any point, for any reasons. Our relationship is completely voluntary and you may withdraw from participation at any time before, during, or following a session.

Because professional coaching does not constitute medical consultation or treatment, health insurance likely does not apply. Coaching fees may be considered deductible business expenses or fringe health benefits under some insurance policies. Please check with your provider for additional details.

Tarot 

Although I believe in what I do, and I take it on as a sacred duty, my tarot readings are legally considered to be for entertainment purposes only. I am not a doctor, nor a lawyer, nor a licensed therapist. My readings and advice should never replace regular medical check-ups or official legal council. I will not assume any liability for your action as a direct or indirect result of our sessions together. 

Privacy Statement

I maintain the strictest levels of confidentiality with all clients. I am aware of, and agree to comply with, all applicable laws that pertain to personal data and communications.

I have a clear understanding with clients about the conditions under which information will not be kept confidential (e.g., illegal activity, if required by law, pursuant to valid court order or subpoena; imminent or likely risk of danger to self or to others; etc.). Where I reasonably believe one of the above circumstances is applicable, I may need to inform appropriate authorities.

I collect only volunteered information upon purchase of a reading, such as email, date of birth, address, etc. I maintain, store, and dispose of any records, including electronic files and communications, created during our interactions in a manner that promotes confidentiality, security, and privacy and complies with any applicable laws and agreements.

For each visitor to my web page, Google Analytics automatically recognizes your IP address and domain.

Though my website does use cookies, I do not partner with or have special relationships with any ad server companies. I will always disclose to my clients the potential receipt of compensation, and other benefits I may receive for referring to third parties.

With respect to internet security: my web host has appropriate security measures in place to protect against the loss, misuse or alteration of information that I have collected from you on this site. You can read more about my website host policies here.